Privacy Policy

Hair N Face (Facethetic Clinic) Last updated: 26 August 2026

1. Who We Are

Hair N Face is the brand name under which this website (hairnface.in) operates. Hair N Face is a hair restoration and hair-loss treatment service provided by Facethetic Clinic, our registered clinic operating from Mumbai and Bangalore. References to “Hair N Face,” “Facethetic Clinic,” “we,” “us,” or “our” in this Policy refer to the same organisation and its clinical operations. Both names/logos may appear together on our website and marketing material — they represent the same entity for all purposes of this Privacy Policy.

2. Our Commitment to You

The trust our patients place in us is central to everything we do. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (hairnface.in), contact us, book a consultation, or receive treatment at our Mumbai or Bangalore clinics.

Our core privacy commitments are:

Patient confidentiality is a must. The identity, medical history, and treatment details of every patient are kept strictly confidential and are never disclosed without authorisation.
Timely communication. We aim to respond to patient queries — whether raised online, by phone, or by email — within 7 hours of receipt. Any specific commitment made to a patient regarding a call-back or email reply will be honoured.
No photos or information on social media without consent. Before-and-after pictures, testimonials, or any other patient information are shared publicly (including on social media) only after obtaining explicit, documented media consent from the patient.
Transparency. We are committed to being clear about what data we collect, why we collect it, how it is used, and with whom it may be shared.

3. Scope of This Policy

This Privacy Policy applies to:

Our website, hairnface.in, and any pages, forms, or booking tools hosted on it;
Communications with us via phone, WhatsApp, email, or in person at our Mumbai or Bangalore clinics;
Personal and medical information collected in connection with consultations, hair transplant procedures (FUE, DHI, Bio-FUE/Sapphire FUE), PRP/GFC therapy, laser hair removal, and related aftercare.

Hair N Face acts as the data controller/fiduciary for the personal information described in this Policy — that is, we determine the purposes and means of processing your information. This Policy does not apply to any third-party websites, tools, or social media platforms that may link to or from our site; please review their own privacy policies separately.

4. Information We Collect

We may collect the following categories of information:

a) Information you provide directly

Contact details: name, phone number, email address, city
Appointment and consultation details submitted through our website, WhatsApp, or by phone
Medical and health information relevant to your treatment (e.g., hair-loss history, donor area assessment, medications, allergies, prior procedures, photographs of the scalp/face for clinical assessment)
Billing and payment information, including EMI/financing details where applicable
Feedback, reviews, and testimonials you choose to share

b) Information collected automatically

Technical data such as IP address, browser type, device type, and pages visited on hairnface.in, collected through cookies and similar technologies
Communication metadata (e.g., call logs, WhatsApp message timestamps) for service quality and TAT tracking

c) Information from third parties

Referrals from partner clinics, doctors, or financing/EMI partners, where you have consented to such a referral

5. How We Use Your Information

We use your information to:

Assess suitability for treatment and prepare a personalised consultation and treatment plan
Schedule and manage appointments, and respond to your queries within our committed TAT
Deliver clinical care, including pre-procedure assessment, the procedure itself, and post-procedure follow-up/aftercare
Process payments and EMI arrangements
Improve our services, website, and patient experience
Send appointment reminders, treatment updates, or, where you have opted in, promotional communications
Comply with applicable medical, tax, and legal record-keeping obligations
With your explicit media consent only — share before/after photographs, videos, or testimonials on our website or social media for marketing purposes

We do not use patient medical photographs or identity for any purpose beyond clinical care unless separate, specific media consent has been obtained.

6. Media Consent

Photographs, videos, or written testimonials that identify a patient (including before-and-after images) will only be used publicly — on our website, social media, or marketing material — after the patient has signed a separate media consent form. Patients may:

Decline to give media consent without affecting their treatment or care in any way;
Withdraw previously given media consent at any time by contacting us (see Section 11); we will remove the relevant content from platforms within our control as soon as reasonably possible.

Clinical photographs taken purely for treatment planning and medical records are not shared publicly and are covered by our general confidentiality commitment, not by media consent.

7. How We Share Your Information

We do not sell your personal or medical information. We may share information with:

Clinical staff and surgeons directly involved in your care at our Mumbai and Bangalore locations
Service providers who support our operations (e.g., appointment/booking software, payment processors, EMI/financing partners, IT and hosting providers, SMS/WhatsApp communication tools) — bound by confidentiality obligations and permitted to use your data only to provide services to us
Legal and regulatory authorities, where required by law, court order, or to protect the rights, safety, or property of Hair N Face, our patients, or others
Group clinics/affiliates (Facethetic Clinic locations), where necessary to coordinate your care across our Mumbai and Bangalore centres

Any such recipients are required to protect your information and use it only for the purposes for which it was shared.

8. Data Retention

We retain personal and medical information for as long as necessary to provide care, meet legal/medical record-keeping requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information (e.g., medical records may be retained longer than website enquiry data) as required under applicable Indian law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023, where applicable), you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to our legal/medical record-keeping obligations
Withdraw consent for marketing communications or media use at any time
Raise a grievance regarding how your information is handled

To exercise any of these rights, please contact us using the details in Section 11.

11. Contact Us

If you have questions about this Privacy Policy, wish to give or withdraw media consent, or want to exercise any of your rights, please reach out:

Email: hairfacecliniccare@gmail.com
Phone: +91 9987134313

Mumbai — Facethetic Clinic, #202, 2nd Floor, Diamond Palace Premises CSL, Opp Bandra Police Station, 15/A, Hill Road, Bandra West, Mumbai – 400050, Maharashtra, India

Bangalore — Facethetic Clinic, 12/2, 2nd Floor, Mosque Road, Opp More Supermarket, Frazer Town, Bangalore – 560005, Karnataka, India

We aim to acknowledge and address privacy-related queries within our standard 7-hour turnaround commitment.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.